Support

Help centre

Answers about virtual numbers, eSMS inbox, activation, and billing.

What is a virtual number?

A real mobile line you buy online. Incoming SMS appears in your My SMS Center inbox — no plastic SIM and no QR install.

How quickly can I activate my number?

Most lines activate within minutes after payment. You can start reading SMS as soon as the order is confirmed.

Can I receive SMS?

Yes. Every plan includes eSMS inbox support so verification codes and alerts land in your account.

Can I make calls?

Voice calling is not included. These lines are optimized for SMS and M2M data use cases.

Can I cancel or get a refund?

Plans are prepaid for a fixed term. See our refunds policy for eligibility details before you buy.

SMS inbox

SMS sent to your number appears in your My SMS Center account. You can read it from any country.

No QR installation

My SMS Center does not install lines by QR code in any destination.

Need help?

Contact support at support@mysmscenter.com — we respond as quickly as we can.